Dunning-Kruger Effect At Work
Have you witnessed the Dunning Kruger effect at work?
Of course you have, when people with less experience overestimate their knowledge and, therefore, opinions. Often seen between Sales and Service departments, each sees their hard work and challenges, and undervalues the contribution from the other.
“All jobs look easy when you’re not the one doing it.” - Psychology of Money
The other instance is when actual experts doubt their own credibility and decision making ability. Often seen when a caring competent leader struggles to effectively address under-performance or negativity on their team.
We all exhibit this depending on the problems and people in front of us. Yet we know we don’t actually know everything, and while we are experts in some things; whatever we think SHOULD be happening, isn’t.
And then, there’s everyone else we work with doing the same thing with their own bias and goals.
What is a leader to do? Invest more time into the Workplace Dynamics of your company. Not just for you but your teams’ understanding how relationships (peers, roles or personal) drive success, chaos, or apathy.
Don’t just wait for humility and accountability, invest the time and energy to cultivate it.
When you are ready to reshape your Workplace Dynamics contact me at Juan@CareerBlindspot.com to enhance relationships that drive performance and satisfaction.
Juan
